Shipping policy

1. Production Times

As many Island Drifters products are made to order, orders are not necessarily available for immediate dispatch.

Production will normally begin shortly after your order has been confirmed.

Production times can vary depending on the product, order volume and manufacturing requirements.

Any production or delivery timeframe provided on our website is an estimate unless specifically stated otherwise.

2. Shipping & Delivery Times

Estimated shipping times will be displayed at checkout where available.

Please remember that the estimated delivery timeframe may include both:

Production time + shipping time

Once your order has been dispatched, tracking information will be provided where available.

Delivery times may vary due to courier delays, customs, public holidays, severe weather or other circumstances outside our reasonable control.

We will still comply with our obligations regarding delivery under applicable UK consumer law.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

The amount charged may vary depending on the delivery destination, products ordered, parcel size and selected shipping method.

You will be able to review the applicable shipping charge before completing your purchase.

4. Multiple Packages

Depending on the products ordered and where they are produced, items within the same order may occasionally be dispatched separately.

This means you may receive more than one parcel or tracking number for a single order.

Where this happens, receiving one parcel does not necessarily mean the remainder of your order is missing.

5. Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Full name
• House number/name and street
• Town or city
• Postcode
• Country
• Contact information

If you notice an error after placing your order, please contact us as soon as possible.

Because orders can enter production and fulfilment quickly, we cannot guarantee that an address can be changed after an order has been placed or dispatched.

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional shipping or replacement costs may apply.

7. Failed Delivery & Returned Parcels

If a delivery attempt is unsuccessful, customers should follow the instructions provided by the delivery carrier.

Where a parcel is returned because of an incorrect address, failure to collect the parcel or another issue attributable to the recipient, additional shipping charges may be required before the order can be resent.

This does not affect your statutory rights where Island Drifters or the delivery provider is responsible for the problem.

8. Lost Packages

If you believe your parcel has been lost in transit, please contact Island Drifters as soon as possible.

Please provide your order number and any relevant tracking information.

We will investigate the shipment with our fulfilment and delivery partners.

Where a parcel is confirmed as lost, we will provide the appropriate resolution in accordance with your statutory rights.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery, so that we can investigate the issue quickly.

Please provide your order number and clear photographs of:

• The damaged item
• The packaging
• Any visible damage to the parcel

The request to contact us within 7 days helps us investigate the issue with our fulfilment and delivery partners and does not limit your statutory rights.

10. International Shipping

Island Drifters may offer international shipping to selected countries.

International orders can take longer to arrive due to customs processing and local delivery services.

Depending on the destination and the shipping option selected, an international order may be subject to customs duties, import taxes or other local charges.

Where these charges are not collected at checkout, they may be payable by the recipient upon import.

Island Drifters does not control charges imposed by overseas customs authorities.

11. Customs Delays

International shipments may occasionally be delayed while passing through customs.

These delays are outside our direct control.

Customers are responsible for responding to reasonable requests from customs authorities or delivery providers where additional information or payment is required to release a shipment.

12. Order Changes & Cancellations

Because our products are generally produced on demand, orders may enter production shortly after being placed.

If you need to change your delivery information or cancel an order, please contact us immediately.

We will do our best to accommodate the request, but changes cannot always be made once production or dispatch has begun.

Please see our Returns & Refund Policy for further information regarding cancellations and returns.

13. Contact Us

For questions about shipping, tracking or an order that has not arrived, please contact Island Drifters using the contact details provided on our website.

Please include your order number so that we can investigate your order.

Island Drifters is a trading name operated by Andre Mackenzie Sialefuka, a sole trader based in the United Kingdom.