Terms of service
1. About Island Drifters
Island Drifters is a trading name operated by Andre Mackenzie Sialefuka, a sole trader based in the United Kingdom.
Island Drifters sells clothing, merchandise and related products through our online store.
Some of our products are produced and printed to order by third-party manufacturing and fulfilment partners.
References to “Island Drifters”, “we”, “us” or “our” within these terms refer to the business operated by Andre Mackenzie Sialefuka trading as Island Drifters.
Our contact details can be found on our website.
2. Our Products
We aim to display and describe our products as accurately as possible.
Due to differences between screens, manufacturing processes and print methods, there may be minor variations in colour, positioning, finish or appearance between product images and the physical product received.
These minor variations do not affect your statutory rights where a product is faulty, materially different from its description or otherwise does not conform to your contract with us.
Some products may be produced specifically after your order has been placed rather than being held as pre-made stock.
3. Product Sizing
Customers should check the relevant size guide before placing an order.
Sizing and fit can vary between different garment styles and products.
If you are unsure about sizing, we recommend checking the measurements provided before ordering.
Your rights regarding returns are explained in our Refund & Returns Policy.
4. Orders
When you place an order, you are responsible for ensuring that the information you provide is complete and accurate, including:
• Product and size selected
• Personalisation details, where applicable
• Delivery address
• Contact information
Once your order has been placed, you will receive an order confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been an obvious pricing error, suspected fraudulent activity, product availability issue or other circumstances preventing us from fulfilling the order.
If we cancel an order after payment has been taken, you will receive an appropriate refund.
5. Prices & Payment
All prices displayed on our website are shown in the currency stated at checkout.
The total amount payable, including applicable delivery charges, will be displayed before you complete your purchase.
Payment must be successfully completed before an order can be processed.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted by us, except where permitted by law in the case of an obvious pricing error.
6. Production
Many Island Drifters garments are produced and printed on demand.
Production begins after an order has been placed and may start shortly after payment is confirmed.
Production times are estimates and can vary depending on the product, order volume and other circumstances.
If you need to change or cancel an order, please contact us as soon as possible.
Your cancellation rights, including the rules applying to personalised products, are explained in our Refund & Returns Policy.
7. Delivery
Delivery estimates shown on our website are estimates rather than guaranteed delivery dates unless we specifically state otherwise.
Production and delivery times may vary depending on your location, order size, carrier delays, customs procedures and other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery details, please contact us immediately.
We will take reasonable steps to resolve delivery problems and will comply with our obligations under applicable UK consumer law.
8. International Orders
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are the responsibility of the customer and are not controlled by Island Drifters.
Customs procedures may also cause additional delivery delays.
9. Returns, Refunds & Cancellations
Returns, refunds, faulty products and order cancellations are handled in accordance with our Refund & Returns Policy and applicable UK consumer law.
Nothing in these Terms of Service affects your statutory rights.
10. Personalised & Custom Products
Where we offer personalisation, customers are responsible for checking that all names, numbers, wording, sizing and other customisation information supplied to us is correct.
Products made to a customer's specifications or clearly personalised may not qualify for the normal change-of-mind cancellation right where the applicable legal exemption applies.
This does not affect your statutory rights where an item is faulty, incorrectly produced or not as described.
11. Intellectual Property
Unless otherwise stated, the Island Drifters name, branding, logos, original artwork, graphics, product designs, photographs and other original content displayed on our website remain the intellectual property of Island Drifters or are used with appropriate permission.
You may not reproduce, copy, distribute, sell or commercially use our original designs, branding or website content without prior permission.
Purchasing an Island Drifters product does not transfer ownership of any intellectual property associated with the design or brand.
12. Website Use
You must not use our website:
• For unlawful or fraudulent purposes
• To interfere with the operation or security of the website
• To attempt to gain unauthorised access to our systems
• To copy or commercially exploit our content without permission
• To submit false or misleading information
We reserve the right to restrict access where there is reasonable evidence of misuse.
13. Promotions & Discount Codes
Discount codes and promotional offers may be subject to additional conditions.
Unless stated otherwise, discount codes cannot be exchanged for cash and may not be used in combination with other promotions.
We reserve the right to withdraw or amend promotional offers where reasonably necessary.
This will not affect orders already validly completed using the promotion.
14. Third-Party Services
We use third-party providers to help operate our online store, process payments, manufacture products, fulfil orders and arrange deliveries.
Although these services help us fulfil your order, your purchase contract remains with Island Drifters.
Use of our website may also involve services provided by Shopify and other technology providers.
15. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, subject always to your rights under applicable consumer law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our store, products, services or legal requirements.
The version applicable to your purchase will generally be the version in effect when your order was placed.
The latest version will be available through our website.
17. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK or another country, you may also benefit from mandatory consumer protections applicable where you live which these terms do not remove.
18. Contact Us
If you have any questions regarding these Terms of Service or an Island Drifters order, please contact us using the contact details provided on our website.